Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Zikra plans purchased through Zikra.cc. Because payments are currently verified manually via Whish Money, the steps below reflect that process.

1. How Payment Works Today

After checkout, you'll receive Whish Money payment instructions and submit a reference number as proof of payment. Our team manually verifies the payment and activates your plan, usually within 24 hours. Your plan is not active, and no charge is finalized on our side, until this verification is complete.

2. Cancelling Before Activation

If you submitted a payment reference but haven't received a confirmation that your plan is active, you can cancel at any time before activation by contacting support@zikra.cc. If we have not yet received or verified your payment, no further action is needed on either side.

3. Refund Eligibility

You may request a full refund if:

• Your payment was verified and your plan was charged, but the wedding account was never activated due to an error on our end.
• You were charged twice for the same wedding/event by mistake.
• You cancel within 48 hours of activation and no guest has yet synced any photos to your gallery.

Refunds are not available once any guest has captured and synced photos to your event gallery, since the service has been actively used to collect and store content for that event.

4. Plan Changes

If you purchased the Zikra plan (1 event) and want to upgrade to Zikrayat (3 events) for an additional event, contact us — we'll apply the difference rather than requiring a full new purchase, on a case-by-case basis.

5. How to Request a Refund

Email support@zikra.cc with your wedding name/slug and Whish Money payment reference. We aim to respond within 2 business days. Approved refunds are returned via Whish Money to the number used to pay, typically within 5–7 business days of approval.

6. Non-Payment Cancellations

If you decide not to complete payment after starting checkout, no charge occurs and there is nothing to cancel — simply disregard the payment instructions.

7. Changes to This Policy

As Zikra's payment process evolves (for example, if we move to an automated payment gateway), we will update this policy and the "Last updated" date above.

8. Contact

For any billing question, reach us at support@zikra.cc.